Any cancellation of a scheduled lesson or appointment by a rider requires at least a 24 hr. notice either in person, by phone, email or by text. If rider fails to provide this notice, Rose & Crown Riding Academy reserves the right to retain the payment for that lesson as a cancellation fee and a makeup lesson will not be given. Rider arrival later than 15 minutes past scheduled lesson time may be considered a cancellation. Rose & Crown Riding Academy reserves the right to retain the payment for that lesson as a cancellation fee and a makeup lesson will not be given.

As a general practice, we do not offer make-up lessons. The rider is NOT to assume that a lesson is cancelled due to weather without consulting with Rose & Crown Riding Academy in person by phone, by email or by text and an agreement being made between both parties. All efforts will be made to send cancellations due to inclement weather via emails registered with the Equine Office.

Rose & Crown Riding Academy reserves the right to cancel or reschedule a lesson at any time for any reason they consider to be unsafe or detrimental to the Rider, the horse, the facility, or the instructor. In this case, a make-up lesson will be discussed.

Rose & Crown Riding Academy has sole discretion on whether to offer a make-up lesson due to documented illness of the rider if 24 hr. notice is provided. If make-up is offered, it must be completed within 30 days of the missed lesson, or it will be forfeited.